We take responsibility for your satisfaction with the products and services on hypekube.com. If you are not satisfied with your purchase, we are willing to provide refunds and exchanges under the following conditions:

All returns/exchanges and refund requests must be submitted within 7 days of receiving the product
via hypekube@gmail.com or the “Contact Us” page. Please contact us within 7 days of receiving the product. No requests will be accepted after 7 days.
We do our best to package the products carefully, but due to international shipping, we cannot guarantee that the box will arrive intact. We would like to make it clear that any damage to the outer packaging is caused by the handling of the shipping company and is beyond our control. We are only responsible for damage to the models inside the blind box.
Returns must be in their original packaging, original condition and accompanied by a receipt. We will refuse to accept any returned items in unacceptable condition.
If an exchange or replacement is not possible, you will need to return the package to Hypkube for a refund.
If your order is wrong, damaged or missing, please provide the following information in the email and send it to our customer service email to initiate the after-sales process. 1. Order number
2. Screenshots of the product you should have received during the live broadcast (if any)
3. Unboxing video
4. Photos of damaged products

In order to maintain the integrity of the mystery box (blind box), please understand that we only accept returns due to product defects or damage. We do not accept returns due to change of mind or non-receipt of blind box products.

7-day return conditions:

Please understand that we only accept returns due to malfunction or damage.

We will evaluate the photos and make a decision. If the damage meets the exchange conditions, we are happy to exchange you for an undamaged product (if any). If the exchange is not possible, we will provide a return or refund service. For information security, please contact us using the email address you used when placing the order. Contact email: hypekube@gmail.com

Return conditions: The product must be returned within 7 days of receipt, and the product must be in the received state (not worn or used), with tags and original packaging. If the returned product status does not meet the requirements, we will refuse to accept it.

Return costs: We only cover the return or exchange costs for items that were sent incorrectly.

How to return:

To return an item, please contact us at hypekube@gmail.com We will not accept returned items without prior request from us.

You need to provide:

1. unboxing packaging video for your order
2. order record/order number
3. picture of damaged packages or products
4. screenshot for the order during live streaming (if your order was unboxed in the livestream)
5. what you are missing from the mentioned order package

-We will respond quickly (please allow 1 to 3 business days for processing) with instructions on how to return items from your order, and the returns address will be provided by mail after the application is submitted.

-Please inform us of the tracking number, and please write your Order Number and your Full Name on the returned package.

Damages and Issues

1. If your order was unboxed during the livestream, we will repack and reinforce the protection of the package (including the figure inside the blind box). If the item experiences minor damage such as loose parts or slight breakage during transit, we do not provide compensation for damages that can be repaired with glue.

2. If the items are seriously damaged, please provide an unboxing video to our customer service. We will then determine the level of damage and provide compensation accordingly. However, please note that most of the issues are caused by the logistics company and we may not be able to offer full compensation for damaged items.

3. For blind box orders shipped in their original sealed boxes and not unboxed during the livestream, we’ll add more protection to the outer packaging. We do not compensate for any damage during logistics since we’re unable to open the blind boxes and double-protect the figures inside the blind boxes.

Please note that all sales are final. The majority of the figures we sell are made in limited runs, and are often hand-painted or hand-assembled. It is common for this type of product to have slight imperfections. Toybeta will not be held fully responsible for any defects in the product or packaging.

Package Not Received

Once the package is delivered to the provided address, our delivery responsibility is complete. We cannot refund packages marked as delivered but claimed as not received. Please contact the local logistics delivery point or our customer service for assistance. Please note that if you claim that you have not received your package, you must provide proof of non-delivery issued by your local shipping provider.

Wrong Address. Please note that Toybeta is not responsible for packages that are undeliverable or returned to the third-party logistics warehouse due to an incorrect address provided by the customer. In such cases, we regret that we will be unable to offer a refund or resend the order.

Additionally, if a package is delivered to an incorrect address provided by the customer, we are unable to redeliver it due to the nature and conditions of international shipping.

The package was delivered, but you did not receive it.  If the package says “delivered” but you did not receive it, we recommend checking several places, including your front door, back door, garage or porch, inside your mailbox, your apartment package drop, and your neighbor’s house.

If you are unable to locate your package and it has been more than 24 hours since the package was marked “delivered,” you can contact your local shipping company with the tracking number for the package. You can then submit a Lost Mail Search request. Another way to find your package is to go to the post office and ask them to retrieve the GPS coordinates of where your package was scanned as delivered.

Refund or re-delivery for unreceived packages. If you did not receive your package but the tracking information shows that it was delivered, please contact the Hypekube support email first. We will try to provide any useful information to help you resolve the issue. In addition, we kindly ask the recipient to contact the local courier to request a proof of non-receipt of the package or an email from the courier stating that the package was not delivered. This proof will be necessary to process a refund or re-delivery of the order.

Once the package is delivered to the address linked to the order, we will not be able to provide after-sales service for any packages that are subsequently stolen or damaged.

Refund processing time

Once we receive and review your return, we will notify you whether the refund has been approved. If approved, the funds will be automatically refunded to your original payment method.

However, your payment bank will still require additional processing time to process the refund. If you have any questions about when you will receive your refund, please contact your bank for more details.

Change or cancel an order

If you want to modify or cancel an order, please contact us within 24 hours after placing the order. We will process it immediately after receiving your information. Please contact hypekube@gmail.com

Reminder:
Due to the special nature of blind boxes, all orders are considered final once opened or shipped. Unless there is a quality problem with the product, we do not accept cancellations, returns or refunds.

Please note that once an order is shipped, its delivery address cannot be modified or changed.