If your order contains incorrect, damaged or missing items, please contact us within 7 days of receiving the package. Any requests after 7 days will not be accepted. Please make sure to contact us first by email (hypekube@gmail.com).

Please provide the following information in the email and send it to our customer service email

1. Your order number

2. Live screenshot of the product unboxing (if any)

3. Packing unboxing video (if any)

4. Photos of damaged products

Once we receive this information, we will be happy to provide you with a solution.

📞 Customer Service Hours (GMT+8)

Monday to Sunday: 10:00 am – 8:00 pm

Closed on Tuesdays, please leave a message for urgent consultations.